Returns

We hope you love your purchase, but we understand that mistakes happen when you can’t try the garments on before buying. If you are not happy with your purchase, we offer returns for store credit within 7 days of package delivery for full-priced items only.

We do not accept exchanges for change of mind. If you would like to order a different size, return your merchandise in original condition within 7 days from receipt and we will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of our other products.

Return Requirements:

   🖤Merchandise must be returned within 7 days of the customer receiving the order.

   🖤Merchandise must be unworn, unwashed, unstained and unperfumed.

   🖤Merchandise must have all tags, including any Wake Pray Slay hangtags, attached.

   🖤Any products from our ‘SALE' category cannot be returned.

   🖤All footwear returns must include the original shoebox in its original condition, w/o postal labels.

Due to hygiene concerns, the following cannot be returned: swimwear, intimates, stockings, hair accessories, hats, earrings, cosmetic/beauty products.

Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.

Please email us on info@wakeprayslay.com.au for a return form before proceeding.

This policy excludes custom orders. These cannot be returned for change of mind. Please contact us for any problems or faults with custom orders to work out a solution. 

Shipping

We try our best to send out your packages to you as soon as humanly possible. That means all orders received on a business day (Monday to Friday, excluding Public holidays) will be shipped out with 1-2 days. Orders received on a weekend or public holiday will be shipped within the next 2 business days. Please take care to fill out your full name at checkout, including first and last name to prevent any postal delays.

This excludes customised orders and pre-orders. These items require individual times as listed in the item description. Please note this when ordering. In the event that your order contains custom created pieces or pre-orders, all items purchased will be shipped out together upon completion of the custom order and the arrival of the pre-order. If you would like stocked orders to be delivered sooner, please contact the store email for your options. 

DELIVERY TIME

Once a package has left our premises we have very little control over it unless you have selected a tracked service provider. Please note that delivery times listed at check out are only estimations. Wake Pray Slay is not responsible for any delays caused by the carrier, especially during high-volume periods. 

If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.

If you have not received your package within 7-14 business days of placing the order, email info@wakeprayslay.com.au with your Full Name and Order Number and we'll look into the matter immediately!

Wake Pray Slay is not liable for missing parcels due to errors on the customer or carrier's part.

EST2016 | Perth Western Australia | ©WAKEPRAYSLAYAU